[Resolved]  Goibibo — booking canceled, because hotel sold out but amount not refunded

Address:Mumbai City, Maharashtra, 400052

I booked hotel through goibibo online in key prima temple shirdi, id [protected] on 13th evening, i came to to know after payment that hotel sold out while i spoke to hotel manager, hotel booking done on line 2 pm on 14th while i want at 6 am... I called to go ibibo and hotel to refund, but hotel told speak to goibibo.. Goibibo embezzled full paid 3400+ rs... While hotel sold out there were no revenue loss... Thay must refund my harden earned money... They are cheating behind the service provider to customer..
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Feb 16, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2018
Ibibo Group / Goibibo Customer Care's response
Dear Mr. Bajaj,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone: [protected]
Complaint comments 

Comments

I done online payment for xiaomi device and it goes to ibibo
Payment details
Transaction Date:11/01/2018
Amount Type:Dr.
Amount:INR 1, 499.00
Nature Of Transaction:FN/SHP/[protected]/[protected]/IBIBO WEB P
Dear Team,

Two refunds are pending since mid of Nov 2017. I have been promised to processed the refund in 2 days but they didn't process even in 2 month inspite of several follow up and reminders.
I have called many times to Go Ibibo team and send several email at [protected]@goibibo.com but nothing happened.
I want to know my refund amount details. proposal no : 39764532

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