[Resolved]  Goibibo — cancellation of our return flight bookings mumbai - singapore by singapore airlines after full payment by goibibo without any intimation to us

Address:

Mumbai City, Maharashtra, 400057

We had booked return flight tickets for Mumbai- Singapore from Goibibo on 13th April 2019 for travel date on 2nd June 2019.After full payment we got booking confirmation email from Goibibo and We also called Singapore airlines to check bookings and the airlines too confirmed return flight bookings.So we went ahead to do our hotel bookings & visa etc
However when we just happen to call Singapore airlines 3 days before our flight, jus to know status update as a routine...we were shocked for life to know from Singapore airlines that our return flight bookings were cancelled by Goibibo on 13th April 2019 (same day of our bookings) Goibibo had cancelled our bookings without even informing
us about it and after taking full payment and we happen to come to know by chance 3 days prior to our travel date coz we thought of checking the flight status with the airlines... After several attempts to contact the customer service of Goibibo we were told that yes the Bookings our cancelled by the airlines and we can't do anything about it ...when we raised our voice and told them that we are not first time traveler's and that we have already spoken with Singapore airlines about it...they still were on denial tone of their mistake/rather I should use the word fraud...after lots of argument and threatening to lodge a case in consumer court they agreed that it was technical error but my question is how come they didn't knew that the bookings were cancelled ..this is how it works...who is responsible for this error...3 days to our travel date with all further bookings done, this is how Goibibo get hold of their customers ...left with no choice but to travel in whatever flight available (we had done bookings much ahead of time to get better deals and good airlines as we were traveling with a child)and now they were offering us a one stop low budget flight with restricted meal option, no entertainment on board to keep lil one engaged, for the price we paid long before for Singapore airlines.We seek monetary refund from Goibibo for mental stress and physical discomfort suffered by us and our family due to careless handling of duty executed by Goibibo.