[Resolved] Goibibo — Child fare (full or half) | |||||
Dear sir / madam, I bought an air ticket (Del - hk - del ; srilankan airline ; date of journey 12 june - 23 june 2017) on 21st may 2017 form goibibo online. On 3rd june i got the split of my payment and i came to know that they have charged full fare for a child under 11years. I think no air line charges full fare for a child under 11. I already complaint to goibibo for this but they said that due dynamic airfare sometimes a child is charged as an adult fare. But i have never heard that in any condition a child is charged full fare. Kindly see into the matter to get half airfare for the child and do the justification for charging full fare for a child. I will be grateful to you. Booking website - www.goibibo.com Goibibo no. - [protected], [protected] Ref no. - tuanxgn7w Pnr - snjdca Passenger name - fanishwar bhasker, praneeta bhasker, taaran bhasker (10yrs.) Amount charged - rs 83733/- Fanishwar bhasker [protected]@gmail.com Regards Was this information helpful? | |||||
Jul 6, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 05, 2017 Ibibo Group / Goibibo Customer Care's response Hi Fanishwar, Greetings! This mail is regarding Booking Id: TUANXGN7W. Thank you for writing us and sharing the concern. Rest assured we have already shared the same with the concern team and requested them to work on it on priority. We will get back to you with a update as we will receive a revert from the team. We would appreciate your patience and co-operation. Warm Regards, Puneet Ratanpal Customer Delight Team Contact:[protected] Verified Support Jun 05, 2017 Ibibo Group / Goibibo Customer Care's response Hi Fanishwar, Greetings! This mail is regarding Booking Id: TUANXGN7W. We have investigated and found that booking was issued on child fare. Please find below fare-breakup for your reference. image GDS Fare Screenshot Screen-shot below is the amount reflects that we had paid to Airline for ticket confirmation.booking was issued on child fare. Please find below fare-breakup for your reference. image With this we hope that we have been able to clear all your doubts. Warm Regards, Puneet Ratanpal Customer Delight Team Contact:[protected] | |||||
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