[Resolved] Goibibo — complaint regarding hotel booking | |
I had booked a grand room for three days from 04.06.2018 to 07.06.2018 in hotel kings corner raja park jaipur india through goibibo on 03.06.2018 booking id [protected] and paid rs 2587 in advance. On reaching there i found that hotel was under repairs and it was impossible to stay there without having any facility, it was very disappointing situation. Before booking goibibo should have been confirmed about the facilities. At that point of time i had to go for another hotel. Please arrange to refund my money rs 2587 and compensate against mental tension. Further pay rs 5200 also which i had to pay in another hotel. Was this information helpful? | |
Jul 31, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 28, 2018 Ibibo Group / Goibibo Customer Care's response Hi Kalpana, Greetings from Goibibo. This mail is with regards to Booking Id: HTLUPFYTFA We deeply regret the delay caused. We tried calling you but could not establish a successful contact. Please be informed that we are getting this investigated & checked and would like to request you to please allow us some more time till Friday eod. Once again we sincerely apologize for the inconvenience caused to you and highly appreciate your patience. Meanwhile if you have any further query please feel free to write us. Thanks & Regards, Parul Yadav Customer Delight Available all Days (except Sat) | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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