[Resolved] Goibibo — failure to refund money | |||||
Dear goibibo, This is the second time when i have booked a flight and the money has been deducted from my account but my flight was not confirmed. I booked a flight from calcutta to bhopal on 24.07.18 refid gofld[protected] and the charge deducted was inr 20000 for 2 passengers. However this money was deducted and the funny part is that you people find it easy to tell us to book another one as the money will be refunded within 4 - 5 days.in case of emergencies how will i cope up to such unprofessional conduct levied by your company. You people can only endorse skinny actresses for your advertisements but unfulfill your promise of delivering a worthy service to your customers. Kindly refund my money by the end of this day. Very poor performance by your worthless organisation. Don't even ask me about my experience its been terrible. Good luck losing on more of your customers. Was this information helpful? | |||||
Aug 27, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 24, 2018 Ibibo Group / Goibibo Customer Care's response Hi Harpreet, Greetings from Goibibo.com This is in regards to your booking id: GOFLD[protected]. We tried calling you, however, your number is switched off. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the particular transaction was dropped and we haven't received the amount. In such cases, the bank reverses the payment and you need to check it with the bank to reverse the amount. We have attached the screenshot of the failed transaction. Assuring you best of our services. Regards, Team Goibibo.  | |||||
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Comments
Just now I did train booking reservation from hubli to harihara 23/7/2018 my amount was deducted from my account 230rs but I didn't get any ticket just I got your train booking is failed so plz return my amount.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018