[Resolved]  Goibibo — gst invoices not provided

Dec 01, 2017

Ibibo Group / Goibibo Customer Care's response Hi BD Team,

Kindly look into below matter and resolve it as earliest.

Ticket #17936593
Booking id - HTLAWD5LFB
Vendor-Id - [protected]

Issue -
1) The customer is complaining to us that hotelier has denied for the GST Invoice.
2) He is chasing us continuously since 03 Nov 2017.
3) We have received the complaint from the Consumer Forum.

Booking ID/Voucher No:[protected]

Vendor BookingID: HTLAWD5LFB

Dear Business Partner,
We thank you for your continued support to Goibibo.
Please confirm the following booking that is done as per the allocation assigned to us.
NAME OF HOTEL & CITY HOTEL SIDDHARTHA, VARANASI, INDIA
NAME OF GUEST RAJESH SHUKLA
BOOKING DATE OCT. 31, 2017, 5:53 P.M.
CHECKIN DATE NOV. 3, 2017
CHECKOUT DATE NOV. 6, 2017
NUMBER OF NIGHTS 3
TYPE OF ROOM CLUB ROYAL
NUMBER OF ROOMS 1
RATE PLAN NAME EPAI
ROOM 1 ADULT 1 CHILD 0
GUEST REQUEST WEB SERVICES BOOKING
INCLUSIONS ACCOMMODATION
SPECIAL REQUEST GUEST DOESN'T KNOW ABOUT EXPECTED CHECK IN TIME. NO SPECIAL REQUESTS MADE BY CUSTOMER.
BOOKING TYPE LOGGEDIN
GUEST GST DETAILS:
COMPANY GST NO.: 09AABCG3579Q1ZU
COMAPNY NAME: GLOBUS STORES PVT LTD
COMPANY PHONE NO. [protected]
COMPANY EMAIL ID: [protected]@GLOBUSMAIL.COM
COMPANY ADDRESS.ID: GR FLOOR IP MALL, SIGRA, VARANASI
BANK DETAILS FOR PAYMENT:

BANK NAME AXIS BANK
ACCOUNT NAME HOTEL SIDDHARTH
ACCOUNT NO. '[protected]
IFSC NO. UTIB0002133
Payment Breakup

Room Charges
1 Room X 3 Night INR 7197.36
Extra Adult/Child Charges
INR 0.00
Hotel Taxes
INR 863.64
(A) Hotel Gross Charges
INR 8061.00
Goibibo Commission
INR 2159.46
Goibibo GST @ 18 % ( includes IGST/CGST/SGST)
INR 388.70
(B) Goibibo Commission (Including GST)
INR 2548.16
Goibibo to Pay Hotel (A - B)
INR 5512.84
PAN NO: AAHCP1178L

GSTIN: 06AAHCP1178L1Z4

Service Category: Reservation services for accommodation

ADDITIONAL INFORMATION
Give customer GSTIN to hotelier before check-in to get GST invoice from hotel. GST credit is availed when customers GSTIN is in same state as hotel
IMPORTANT NOTE:
Under no circumstances must you charge guest for services listed on this voucher!
Only payments for extra services are to be collected from clients
Get back to us immediately in case of discrepancy in above bank details
Hotel shall issue invoice to the customer/guests, as and when required by the customer/guest.

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com | m. [protected]
Customer Disputes Team | [protected]@goibibo.com

Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

Dec 01, 2017

Ibibo Group / Goibibo Customer Care's response Dear Rajeesh,

Please be informed that we have checked with the hotels and has been informed by Hotel Siddhartha Varanasi that they have already sent you the updated GST invoice, we have asked them to forward us the same and once we receive the will forward it to you again.

For the second Hotel Jay Bee Inn Bilaspur, we have forwarded the request and will keep you posted once we get the response from them.

Thanks & Regards
Peter Sampat
Goibibo.com
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