Goibibo — policy in small-print and in b&w tactically designed to cheat?

 
1 Review
India
 Nandi.P. on May 18, 2019
Refer screenshot image that compares how goibibo mentions a policy in black &white and small print while it's competitor highlights the same in color.

Q 1: mention of a policy designed tactically deliberately by goibibo to be easily missed to cheat unsuspecting customers like in the case of goibibo booking id htldsjhw7d?

Q 2 : also, how does goibibo even encourage such partners imposing such moral-policing policies in 2019? Stayuncle.com does not. Clearly, if goibibo had the will, it would choose not to, but it won't. Why, because there is easy money to be made of[censored]nsuspecting customers?

policy in small-print and in b&w tactically designed to cheat?

Complaint Status


[May 19, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 20, 2019
Dear Nandi.P.,

Greetings from Goibibo.com

This is in regards to your booking id - GOHTLDMOBDSJHW7D.

We checked booking details and observed that our team already reverted with the closure.

For any dis-satisfaction or clarification required, please revert on the Ticket #27826045.

Assuring you best of our services.

Regards,
Team-Goibibo
Updated by Nandi.P., May 20, 2019
Team-Goibibo the 'closure' on your revertal is UNETHICAL AND BORDERS ON CHEATING.

READERS PLEASE NOTE HOW TEAM-GOIBIBO IS EVADING THE POINTED QUESTIONS HERE.

PLEASE SIGN AND SHARE THIS PETITION SO THEY CAN'T DO THIS TO YOU TOO: https://www.change.org/p/hotels-under-goibibo-com-stop-hotels-from-moral-policing-discriminating-against-unmarried-local-guests

ALSO FYI: Their "revertal with closure" is a plain refusal to refund. Get the picture? It's a racket they run to make money of[censored]nsuspecting customers.

policy in small-print and in b&w tactically designed to cheat?
Updated by Nandi.P., Jul 11, 2019
Team Indian Consumer Complaints Forum on WHAT BASIS has this complaint been marked "resolved' ? I CERTAINLY HAVE NOT AND NEITHER HAS THIS CASE BEEN RESOLVED IN ANY WAY!
SHOCKINGLY this is the 2nd time we have experienced complaints being marked resolved without checking with the complainant. We wonder why.
PLEASE CORRECT THIS IMMEDIATELY for obvious reasons
Updated by Nandi.P., Jul 11, 2019
This is when a complaint was marked 'resolved' by this forum on a previous complaint. Corrected after it was pointed out. Disappointed to see a repeat here again (REFER next pic below)

policy in small-print and in b&w tactically designed to cheat?
Updated by Nandi.P., Jul 11, 2019
(Contd from previous message / comment above):

...Disappointed to see a repeat here again (REFER n pic attached) :

policy in small-print and in b&w tactically designed to cheat?
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    Goibibo - policy in small-print and in b&w tactically designed to cheat?