[Resolved]  Goibibo — Refundable ticket booked, but deducted large amount while cancellation

Address:	Visakhapatnam, Andhra Pradesh, 530003
Website:	goibibo.com

I had purchase Air Ticket under PNR no.H29DY from Goibibo for the journey Dubai to Mumbai. While taking the online ticket, it was written refundable. But after taking the ticket & its print out, in the 2nd page, it is written cancellation charges as Giibibo fee - Rs.649 and Airline fee - Rs.3830/-.
Due to my other work urgency at Dubai, I had to cancel the ticket and while cancellation, the Goibibo representative initially told me over phone cancellation charges will be Rs. 5000/- plus. While protesting, he told the above charges which are written in 2nd page of the ticket.
But for refundable ticket, cancellation charges Rs.(649 + 3830)/- i.e. Rs.4479/- is very high wherein it was showing refundable ticket.
My protest is to refund me by deducting Goibibo fee plus Max another Rs.1000/- as penalty. So maximum cancellation charges should be Rs.1649/-.
I have received the mail only for refunding Rs. 5796/- against the payment of Rs. 10275/- When it is refundable ticket, I should get back amount after deduction of maximum Rs.1000/- - Rs.1500/-. whereas Rs.4479 has been deducted which is very illegal. No paymeny of INR 939 is received by me.

Requested to take suitable action immediately, otherwise action would be taken as deemed fit.

I am taking Air tickets regularly from Goibibo site and being a regular customer huge cancellation charges should not be there.
Requested to refund my amount deducting Rs.1749/-

Thanking you,
Mobile no.[protected]