Goibibo.com — Cheated on refunding the air ticket

Address:

Bangalore, Karnataka

I had booked a refundable ticket through Goibibo site for New delhi to Bangalore whereas I had changed the date previously and also paid extra amount for the same. After that My travel got cancelled and I put a request through phone for the cancellation 10 days prior to the scheduled flight. Customare care executive also confirmed that I would get the refund of 2466 approx as it is refundable ticket. I waited for 16 days for the refund and when didn't see that in account I had lodged the complain to goibibo site where that had informed that 531 rs had been refunded. Booking no. G8XKWKT9 Emial id: prosenjit.[protected]@gmail.com Phone: [protected] My question is why 531 instead of 2466. is this the way that GOIBIBO cheats their customer. Need an solution for the issue.