[Resolved]  Goibibo.com — Pathetic customer service

Address:122018
Website:www.goibibo.com

Hi,
I have booked a room through goibibo.com & due to some design issue we had to cancel the booking on checkout date & hotel confirmed Goibibo that we will receive the full refund of our booking amount. Infact Dharmendra from their customer service team said on 14th Nov that i will get the refund in 5-7 working days but today i.e. 18th Nov i called up them they said the booking is cancelled today and refund shall be processed in 5-7 working days from today! So they forgot to cancel my booking on Saturday! Also when i posted my feedback on their facebook page they said that am not applicable for any further compensation! when i said what do you mean by this statement they started deleting my posts on Facebook & they even deleted their reply wherein they have said the same.. Never expected this behaviour from them !
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Feb 23, 2020
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2020
Ibibo Group / Goibibo Customer Care's response
Dear Minal Sood,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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