[Resolved] Goibibo.com — Worst Service by GOIBIBO

5 Reviews
Hyderabad, Hyderabad District, Andhra Pradesh, India
 Nagarjuna Kasyap
Hello, Recently i have booked tickets from a particular source and to destination. When the day came driver called me and informed that the bus is on the way. so we are waiting at the pickup point. Finally after 40 mins i called driver and got to know that bus was already left the place. Got an update from driver that Source is from guntur district and is not from krishna district. Reached nearly 25-30 times to goibibo team for any update on refund as i was not availed the transport. At the same time i had booked 3 tickets from same morning star travels dealer directly when i was on road with my family.Wanted to escalate on this on higher level. Dont know how many people were suffering with this kind of service.
Complaint marked as Resolved 

Complaint Status

[Jan 27, 2015] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Updated by Nagarjuna Kasyap, Jan 27, 2015
Source is from different district. how could the consumer knows it is from a particular district and no where i have seen the option that the village is from ---- district.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Feb 13, 2015
Dear Mr Kasyap,

We apologize for the delay in response, we request you to allow us some more time so that we can raise this with the respective operator and sort this for you accordingly.

Kind Regards
Goibibo Team
Complaint comments  4 Comments     Updated: Share0Tweet0


Dear nagarjuna,

We apologize for the inconvenience caused to you.

Please share your booking ID, so that we can check on the issue raised by you.

Kind Regards
Goibibo Team
Please find the details...

GOBUSea8b[protected] & GOBUSanda[protected].

As usual there will be no reply...will wait for an update.
Still there is no update...
Does it take 20 days to get back with an update ?

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