[Resolved]  GoIndigo — indigo airlines not refunding back the amount even after domestic flight cancellation

Website:

www.goindigo.in

Have booked flights via makemytrip in indigo airlines with pnr# wcu5vr and vl6m9t dated for march 29 and 30 between chennai and hyderabad.

Due to corona outbreak, all flights and trains are cancelled, hence indigo should refund back my amount to my original payment method, instead indigo is asking for cancellation fees or its giving the option to hold our money in credit shell and they are forcing us to use that money for future bookings until sep 30, that too for the same passenger names.

My reason for travel is no more and come they are expecting the same person (Earlier booking made) should utilize that credit shell wallet before sep 30 or it will expire.

I would request the concerned authority to take some necessary action and refund our amount back.

Did government informed indigo to hold our money in credit shell?