[Resolved] Gojavas — Poor delivery while the order not yet delivered

Supreet Kaur Randhawa

Address:	Pune, Maharashtra
Website:	gojavas.com/docket_details.php?pop=docno&docno=DELASWP271035

I have ordered shoes through AMERICAN SWAN on 18th September 2015 and I got the shipment details on 19/09/2015 that they have sent the product through Gojavas courier service with AWB number - DELASWP271035. When I tracked my order at Gojavas site it shows that "In Transit to PUNE PCMC". I called up the Customer care on 24th Septmeber'15, they lady asked me to wait till Friday as the shipment haven't reached the Pune branch. Today is 29th and still now there is no update on the Product Delivery. I really want to know when the shipment will be delivered to my place.

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Complaint marked as Resolved

Gojavas Courier customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2015

Gojavas Courier Customer Care's response Dear Supreet, We have reviewed your complaint and are sorry for your experience. Your order as we can see stands delivered to you on 29th of September, hence the case is closed on our end. Yet we appreciate you taking out your precious time and writing to us , we shall strive always for better than best services to our valued customers. Appreciate your patience . warm regards, Team Gojavas.