Gonoise.com — destitute customer service

Vikrant Ahire

from Vasai-Virar, Maharashtra

Address:

401202

I got x3 on 10th may from amazon. right after the replacement warranty of amazon got over. my left side mini pod stopped working. You will have hard time connecting to customer service after trying for 2 days finally i was able contact them via phone they said i will have to send an email they said don't take complaints on the phone.
then i sent an email to them they replied to me saying i have to courier the mini pods to haryana with my own cost.
i did that on 31 may they got d kit in their center on 4th jun so far no reply from them
I don't understand 1 thing customer care rep monica diagnosed d issue and said left hand side mini pod is faulty she will replace it with a new one so why it is taking time to send me a new one.
plz someone help..

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