Gonoise.com — worst customer service and the company seems to be fraud

Address:

10-5-459 North lallaguda secuderabad Street no 13, Hyderabad, Telangana, 50017

Hello,
I purchased two units of go nose shots, the audio/video does not sync on my device and the sound quality is worst that rs.100 earphones which you can buy.

I've contacted the customer service for a refund, initially they said they would give me a gift card which i can use it for future purposes, and then suddenly i get a 1 line emails saying the refund will not be processed, i've written emails mutilple times to customer service and also called on [protected] but there is no response from them, looks like i have been cheated and my money is gone down the drain. Consumer court should take action on fraud companies like these.

Can't trust on any online site after this experience