[Resolved]  Good Year Tyres — Warranty a joke with customers. Fiat and Good Year both scamming.

Address:

Faridabad, Haryana

I recently bought a Fiat Punto Car on 31March 2014. The tyres on the car are Good Year Duraplus. One of the front tyre of the car was dammaged. The tyre was rendered irreparable as the wall of the tyre got holes. I visited Fiat service and was told that I need to claim for insurance and would get 50% of the cost of the tyre. I calculated and found that buying a new tyre would be cost effective. (50% cost + insurance fee + no claim bonus + two days in service center). I went and bought a new tyre Good Year, however a different model.@ The tyre dealer informed me that the tyre model that came with [protected]@ car comes with a warranty called WFS (worry free warranty).@ In the warranty, wall damage is also covered and Good Year replaces the tyre after deduction on the tyre usage. When I contacted Good Year. A engineer from Good Year visited and checked the tyre. He rejected the tyre with the comment, "No manufacturing defect." However, the engineer informed me that if I had purchased the tyre from a tyre dealer, I would have got the tyre replaced. My question is, if a product is available in market. Do different warranty poilcy apply on the product, [protected]@ purchased from different sources? As when i contacted Fiat they directed me to Good Year and they informed that its a promotional offer. It seems that we should buy cars without tyres and then buy tyres from dealers to get promotional offers. Moreover, contacting Fiat customer service for Answers and escalation matrix was a waste of time and resources. A mail chain of 28 mails and still no escalation matrix shared nore proper answer to 6 questions asked by me. 1. What is fiat india escalation matrix? 2. Why were my post removed from Facebook in which I was asking for the above information? 3. Why was I not kept in the mail sent to Good Year? 4. As per Good Year there are promotional schemes that are offered. If so can, you please forward the mail. I would also like you or Good Year to provide me information to help me understand being a customer how to differentiate between an proportional product and an oe product. 5. What about the recording that was attached in my previously mail. Do you provide such kind of Customer Service. 6. I would also request you to please provide me with address for Fiat and Good Year to send in written correspondences. Good Year is also on a similar track. Yet to be contacted by the northern region team. In short, being a customer is the worst thing. Yogeshwar Singh Rawat [protected]