Google India / Tez — amount debited but receiver hpcl not get credited

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had made a transaction of rs. 850.38 on 8 september 2019, the amount has been debited by my bank account but not added in my hpcl phone application, i registered complaint regarding same, i already called the google pay customer care support to resolve my issue or refund my money, they always inform me that complaint has already been forwarded to specialist team wait for some more days, its already 60 days passed, nothing positive from their side, i frustrated this third time transaction issue from google pay.