Google India / Tez — amount debited from account but not credited to the other

I had deposited 5k in a kins account on 8th nov, which had not yet been credited in the beneficiary account. I tried to transact give times and the transaction failed. Now for one of the attempts it shows processing the transaction by partner bank. The amount has been debited from my account, still not received on the other end. Sending the screenshot. Kindly resolve.
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I have made a transaction and amount debited from my account, but not credited to other account.

Money was not refunded upi no is
[protected] money was duducated but not refunded why can u do u was called gpay constumer also but it not responding it didn't getting call why can I do now I want money refund

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