Google India / Tez — amount deducted but not paid to bsnl bill payment

I have made a bill payment on 20th october 2019 from my google pay account. But it was not paid to the bsnl. The transaction ingoogle pay shows as bill payment as processing and the amount is debited from my bank account. But the due amount has been added to the next billing cycle. That is when i realized that the payment has not been done nor refunded to my account.