Google India / Tez — amount deducted from my account but the recipient has not received the same.

Address:379A,14th A cross,near Virgo women salon,Pai layout,Off old Madras road, 560016

I made a transaction of 5000 on feb 28, 2019. Transaction failed and amount debited from my account but the receipient has not received it. I raised dispute on march 3rd and today it's march 12th, i still have no update from google pay, i wanted to know if there is any other way to reach out to gpay or how long should i wait for them to respond?

Google transaction id - cicagkcytkyzxw
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Iam transection with google play to other account ...Money debited in my account and not credited other account ...They not reflected 3 working in your account ...And my transection date 03/03/2019 ..My google play num [protected]

23rd feb 2019 I transferred the money to the another account it has not transferred till date 7th of march 2019. The company is asking for me bank statement. I had already given them and then also they are asking for me and not taking my problem in consideration so please take a look over it please get me back soon as soon as possible.

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    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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