Google India / Tez — amount of rs743 got debited and successfully transferred but shein claiming gateway failure

Amount of rs 743 got debited but order got cancelled from shein saying they haven't received the payment.
Payment was made through google pay.
Axis bank confirmed that amount has successfully reached shein but shein is denying.

Shein also cancelled the order, amount got debited from my account. Customer is at loss now. How do i get my refund back? Whom to contact. Already contacted bank and shein.

This is happening for the second time with google pay that amount debited from bank but shopping site didn't receive it.

Upi transaction id:[protected]
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Google India / Tez customer support has been notified about the posted complaint.
Dec 08, 2019
Updated by Aishwarya R
Please address this asap.This issue is happening for the second time
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Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

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