Google India / Tez — attempt to dupe the customer: pixel 2 battery replacement

Address:	Mumbai
Website:	b2x.com

Here's how google's b2x partner tried to cheat/loot me.

My device (Pixel 2) is over 2 years old, out of warranty, trouble free till date, never been diagnosed, opened or repaired by any technician.

As i approached google support on 1st of september for a simple battery replacement, it was all about promises of helping me.

I submitted my device by paying ₹500 inspection charges.

12th of september, i get a mail from b2x. The issues they described were
1. Battery drain issue
2. Edge sensor failure
Estimated cost of repair: ₹28000
Discounted cost of repair for premium customers only: ₹16499.01

I sensed something fishy. The edge sensors were perfectly alright.in fact, squeeze sensors were working on the 1st of september.

I still cooperated with them by just asking for a battery replacement, not to bother about the edge sensors. Their reply was that partial repair was not possible under their policies as the service engineers diagnosis and decision on the repair was final.

By the way, battery cost as listed on their site is ₹1472 inclusive of gst, exclusive of service charges. That is the reason why i submitted my device.

From 12th of september till 15th of september i. E. Today, there have been 6 to and fro mails.

I told them, i have a recorded video proof of the functioning squeeze sensors just before giving the device out for repair.

After so much headache, finally tanmoy from google support revealed the fishy doings of b2x.

In the mail, he said they were trying to give me a replacement device instead of a repair. They feel ₹16499 was the best possible and economical resolution.

To what? A degraded battery! This is loot! This is cheating the customer!

This comes out after so many days of escalating the issue.
Simply cannot trust these guys.

After contacting my fellow reddit mates, i found out i was not the only one.

Third party repairs are more honest, trustworthy, reliable and professional.