Google India / Tez — Customer service is very bad

I, ve got my pixel 2xl screen cracked. So for getting this repaired ive been trying to contact b2x customer service which is said to be your service provider in india. I'm just relly wondering if the company does exist in india or not as i've mailed them twice seeking information regarding the repair of the screen each with a gap of 15 days and its been like a whole moth waiting for these guys to respond to my mail, and yet all my efforts gone in vain. If you guys are unable to do it just say no. No wonder why your sales have been low in india. Atleast i. M begging you with my hands folded change the service partner or setup your own. Hope you guys notice.