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Google India / Tez — fraud company

I have transferred money to my relative in village around 7th of january, but the money has not reached to her account and yet the money has not been given back to my account either.
I came to this point of complaining in consumer complaint because i have complained to them as well but no reply from them. Please it was 9000 inr means alot.. Worst experience, but i have hope in consumer complaint to get my issue resolved
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Complaint Status


[Jan 31, 2019] Google India / Tez customer support has been notified about the posted complaint.
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    Google India / Tez
    Customer Care Service
    Customer satisfaction rating
    23%
    Complaints
    1511
    Pending
    0
    Resolved
    353
    Google India / Tez Phone
    +91 80 6721 8000
    Google India / Tez Address
    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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