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Google India / Tez — gold vault placed in google pay

I had a deal of 10k on gold vault that is placed in google pay later i sold out that gold as i needed money urgently and it's been 9 days but did not get my money back while as per their t&c it may take upto 3 working days only, even had a chat with google pay customer care executive and was disconnected without providing a solution.

Google pay help

Time of chat: 9 may 2019, 10:36
Chat duration: 18:17
Chatted with: harika

Harika [10:36 am]:
Thanks for contacting google pay. My name is harika.
Hi suhail. Very good morning.
I see that you have a transaction related issue. Am i correct?

Suhail idrisi [10:36 am]:

Harika [10:37 am]:
Please do not worry, i would check that for you right away.
Could you please provide me with the last four characters of the google transaction id?

Suhail idrisi [10:38 am]:
I had bought gold for 10k through gold vault then sold it on the same but it's been more than 8 days but no amount credited

Harika [10:38 am]:
I am sorry for the inconvenience caused to you.
Please help me with the id.

Suhail idrisi [10:39 am]:

Harika [10:39 am]:
Thank you for the information.
Please give two minutes while i check the information for you.

Suhail idrisi [10:40 am]:

Harika [10:42 am]:
Thank you for staying connected. Appreciate your time and patience.

Suhail idrisi [10:42 am]:
It's fine

Harika [10:44 am]:
I see that this is a payment of inr 9293.67. Am i correct?

Suhail idrisi [10:44 am]:

Harika [10:44 am]:
“i'm sorry to hear that the issue persists.
I’m escalating this to our specialist team to investigate this and we shall get back to you within 7 business days with an update.

Suhail idrisi [10:45 am]:
7 business days, why so early
Take 7 days more please as already it's quite early

Harika [10:46 am]:
I totally understand your concern but this is the stipulated time by mmtc.

Suhail idrisi [10:47 am]:
Hv you recieved any other complaint?

Harika [10:47 am]:
However we will try our best to resolve this at the earliest.

Suhail idrisi [10:49 am]:
What if i personally want to escalate this to higher management?

Harika [10:51 am]:
You may reach out to mmtc for any other assistance.

Suhail idrisi [10:52 am]:
How do i contact that #?
Since the don't hv any contact listed here

Harika [10:53 am]:
I kindly request you to please be professional or else i am forced to disconnect the chat.

Suhail idrisi [10:54 am]:
Who stops you, you hv all the rights to do so

Harika [10:54 am]:
Thank you for contacting google pay. Have a great day ahead.
Thank you for contacting google chat support. Your chat session is now complete.

Complaint Status

[May 10, 2019] Google India / Tez customer support has been notified about the posted complaint.
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