Google India / Tez — gold vault placed in google pay | |
I had a deal of 10k on gold vault that is placed in google pay later i sold out that gold as i needed money urgently and it's been 9 days but did not get my money back while as per their t&c it may take upto 3 working days only, even had a chat with google pay customer care executive and was disconnected without providing a solution. Google pay help — Time of chat: 9 may 2019, 10:36 Chat duration: 18:17 Chatted with: harika — Harika [10:36 am]: Thanks for contacting google pay. My name is harika. Hi suhail. Very good morning. I see that you have a transaction related issue. Am i correct? Suhail idrisi [10:36 am]: Yes Harika [10:37 am]: Please do not worry, i would check that for you right away. Could you please provide me with the last four characters of the google transaction id? Suhail idrisi [10:38 am]: I had bought gold for 10k through gold vault then sold it on the same but it's been more than 8 days but no amount credited Harika [10:38 am]: I am sorry for the inconvenience caused to you. Please help me with the id. Suhail idrisi [10:39 am]: 0007 Harika [10:39 am]: Thank you for the information. Please give two minutes while i check the information for you. Suhail idrisi [10:40 am]: Sure Harika [10:42 am]: Thank you for staying connected. Appreciate your time and patience. Suhail idrisi [10:42 am]: It's fine Harika [10:44 am]: I see that this is a payment of inr 9293.67. Am i correct? Suhail idrisi [10:44 am]: Yes Harika [10:44 am]: âi'm sorry to hear that the issue persists. Iâm escalating this to our specialist team to investigate this and we shall get back to you within 7 business days with an update. Suhail idrisi [10:45 am]: 7 business days, why so early Take 7 days more please as already it's quite early Harika [10:46 am]: I totally understand your concern but this is the stipulated time by mmtc. Suhail idrisi [10:47 am]: Hv you recieved any other complaint? Harika [10:47 am]: However we will try our best to resolve this at the earliest. Suhail idrisi [10:49 am]: What if i personally want to escalate this to higher management? ?? Harika [10:51 am]: You may reach out to mmtc for any other assistance. Suhail idrisi [10:52 am]: How do i contact that #? Since the don't hv any contact listed here Harika [10:53 am]: I kindly request you to please be professional or else i am forced to disconnect the chat. Suhail idrisi [10:54 am]: Who stops you, you hv all the rights to do so Harika [10:54 am]: Thank you for contacting google pay. Have a great day ahead. Thank you for contacting google chat support. Your chat session is now complete. Was this information helpful? | |
Google India / Tez customer support has been notified about the posted complaint. | |
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