Google India / Tez — misleading customer care executives

Address:302021

I am highly disappointed with the disastrous experience i had with google pay. I made the payment of 486 rs twice on 30th march, both of which failed.

I raised the dispute from the app on the same day and waited for 3 working days. But my money was not refunded, hence i called on 3rd april again and it was said to me my the customer care exectutive that my money will refunded on the same day only. But again not refunded.

I again called on. 5th april, and the customer care executive told me it will take 3 more working day, then i called on 8th of april, again one more time they said it will again take 3 more working days from now.

Then on 9th of april, i talked to the customer care executive along with the supervisor and i requested him to be precise and clear. He told me it will take theee more working days.

On 11th of april i again raised a complained the complain id of the same is mentioned below. Accordingly i was told that it would take 7 working days now from 11th of april. I again waited for more than 10 days.

Now again on 22nd of april, till now i have not received my money. I contacted today too and again now i have been sent a complaint id and have been told to wait for another 7 working days.

I am not sure if right people are sitting at the position of customer care executive at google pay. Such kind of experience wipe out the credibility of google pay too. There is no such portal to raise a complain against the customer care executives who have provider misleading infromation.

In my case it’s been more than 23 days still my money is not refunded. I have contacted customer care executives and even the supervisor almost 6-7 times but they have provided misleading information and has not taken any action in my case to solve my grievances. Now, i have gave up on receiving my refund, i just expect possible actions to be taken against the erring customer care executives.

Such a horrible payment app, google pay has turned out to be all due to the erring staff it has hired.

Transaction id :[protected]
Second failed transaction id:[protected]

Complain id’s : [[protected]]
Complain id second: [[protected]]

Google pay linked no: [protected]
Google pay linked email: [protected]@gmail.com

Contact no : [protected]
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    +91 80 6721 8000
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    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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