Google India / Tez — pixel 2_ defective product sold and even replacement was also defective

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I bought pixel 2 on 12.09.2018 at retail shop for 50 thousand rupees. I was very much eager to enjoy the device and it's features. But ever since i started using it i found adverse behaviour. Device getting hoteven for normal usage, battery drains very rapidly, assistant lags, face recognition dint worked. I was surprised whether i really bought a premium device coz i found these major issues which made me feel down. On 1st day itself i rang google support and complained the issues. They said it's common with brand new pixel device and the issues will get resolved in 3 to 4 days o[censored]sage. I said k and using it. But even after a week too none of the problem got resolved and again i complained. They said then i need to handover the device to technician and thereby it has to be sent to service centre at mumbai. I felt very bad. Coz after buying brand new premium device i was running to complain rather than enjoying the premium device. That was really frustrating but i had no option and sent my device to service factory. Once it reached the factory there was no update on the device for 4 days. Everyday i used to call and ask for update but they used to say that we didn't got the update too. After 7 days i fought with them to know the status. Later that evening they called me and said that there was a hardware issue found on my device and so it was assigned for motherboard replacement. I was shocked how a major issues could be there in brand new device that too premium device by google. Then i asked them why i was not informed of this and without my knowledge how it has been sent for repair. They got no answer. According to their doa policy any device found with hardware issue within 15 days of purchase should be replaced anf not to be repaired. But in my case without disclosing hardware issue they tried to repair instead of replacement. Again i fought and got the replacement. There was no transperancy at all.

At last after several followups and fights i got replacement device on 14nth day since i handed over the device. I thought this will be fine now and i can start enjoying my device. But to my shock again i found battery drain n heating issues in this too. I felt i was foolished and cheated by google. I sent the screenshot of my battery usage details too. I lost all the trust on google. I again complained about this. I even fought that how am getting defective device even in replacement. They got no answer. Again they said i have to send back my device to their service factory at mumbai and that will take another 10 to 14 days to resolve the issue. But this time i don't want to fooled again by google. So i thought i have to quit google and move on to apple itself. So i said them i don't want to continue with defective google phones and want refund. Since i asked for refund they said it's not possible as it's not in their policy. So i asked them if you take about policy then i too ask you question. "does your policy says to give a defective device to your customer again and again??" there was no answer. Till now am fighting to get the hell out of google family but their crappy support teams are convincing me to get the device rather than making their customer happy or taking customer out of pain and cry.