Google Nexus Lg — Problem with my nexus 5x

Address:Kolkata, West Bengal, 700029

This is a well known issue which both Google and LG Electronics have washed of their hands. The phone which was bought for 31000 INR is now a bricked paper weight after the december Nougat update from Google. The phone started to bootloop in Last-december nearly a month after the no update. Google says its a hardware issue but has not come forward with any official acknowledgement towards LG. Since the phone is out of warranty (Dec 22-expired) and i went to service center (Dec 30-2016) LG service centre is charging me 10700 for repair. Irrespective of when the phone was bought many customers have started facing the issue since mid-December post Nougat update. It is unclear if the hardware malfunction was triggered by the update as there is no official report from Google.
I need a free- repair or an entire refund for the product.
Was this information helpful?
No (0)
Yes (0)
Jan 23, 2017
Updated by nandansahoo
Hi,
i want to know when you will slove my problem early. Because complained over 25 days .

Thanks
Complaint comments 

Comments

Dear Sir ( nandansahoo ),

We are extremely sorry to hear about your experience. Kindly share your complaint number & mobile number so that we can resolve your issue on priority.

Regards,
LG India
nandansahoo's [Complaint's author] reply, Jan 20, 2017
my cell no - 9051081404,
nandansahoo's [Complaint's author] reply, Jan 20, 2017
complaint number -135764
nandansahoo's [Complaint's author] reply, Jan 20, 2017
http://consumerhelpline.gov.in
Dear Sir ( nandansahoo ),

Thanks for sharing your contact details with us. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

Regards,
LG India

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Google India / Tez
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    19%
    Complaints
    1955
    Pending
    0
    Resolved
    381
    Google India / Tez Phone
    +91 80 6721 8000
    Google India / Tez Address
    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
    View all Google India / Tez contact information