Google *octro Inc — unauthorised online transaction

Address:

Chennai, Tamil Nadu, 600012

There is an unauthorised on line atm transaction in my sb account on 24/10/2018. I have registered a complaint. I would like to know the status of my complaint. My ticket no. Is [protected]. My attempt to get information through [protected] was futile.
Thanking you,
Shaik abdul khadir pasha.
Sbi account no. [protected]
Mobile no. [protected]
8/12/2018.