Google Pay — taking away money from google pay

Address:ÇHERUVELIL HOUSE,SOUTH CHITTOOR, KOCHI-682027

Respected sir/madam,
Today morning i was paying payment for hip recharge through google pay. Two times rs.199 (Total rs.398) it failed and my cash has been deducted from my bank account. To get back this amount i called upon google pay contact numbers mentioned in google. These are the numbers. It seems to be fraud number operating from west bengal. Numbers are:- [protected] & [protected]. They guided me to get refund of money by following steps and told me to type desert code on payment section of google pay. I lost rs.4873 again to them. My state bank account is attached with my this google pay number [protected]. My bank account was having balance of rs.5990.06. Now i lost rs.398+4873=rs.5271. I called upon this number. I was not knowing hindi. So i lost rs.4873 to get refund of rs.398. Then i came to my cousins who knows hindi, then called upon this two numbers. Again they are trying to do the same.in between they were asking how much balance is in your account now? How much you have lost? Then they cut his call. We tried so many times. But he blocked my number. Again we called from my cousins number, he picked up the call. After a minute talk they disconnected by talking something in bengali. I am attaching all screen shots along with. Please do some immediate steps to tackle them, and get back my money sir. Otherwise they will again do same fraud with so many innocent people who don't know much about internet and technologies. Even i am not so educated. I am raising this complaint with help of my cousine. Waiting for favourable and quick actions against such people's sir.

Thanking you,

Sanjeev cm
[protected] (Google pay number)
[protected] (Contact number)
Email id :- [protected]@gmail.com
Kochi, ernakulam
Kerala
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Google India / Tez customer support has been notified about the posted complaint.
Jul 21, 2020
Updated by sajeevshabari
Please do the needful Sir
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