Google Pay — Transferred amount from my savings account to merchant account through google pay,transaction is successful but merchant did not

Address:	India
Website:	Google pay

I transferred Rs.28, 000/- amount from my savings account to merchant account on May 11th 2021.Transaction is successful but the merchant did not receive the amount.I visited my home branch and after many attempts I got the account number to which the amount got transfered, that account belongs to Google pay india pvt ltd.When I called to google pay, they say they are not responsible.I asked my home branch to raise a complaint but even my bank person tell me that the problem is from Google pay only.kindly let me know how to proceed.

Sender: Madhukar Choudary
Merchant account: Lakshmi automotives

But amount got transfered to A/c no of google pay which they did not refund Axis bank: [protected]