Goomo — refund policy

Website:goomo.com

I had cancelled return journey tickets from airlines directly and they told me that you will receive refund of 2000 after all cancellation charges. When i called goomo customer care about the refund i have not received they told me we have to take additional cancellation charges and the promotion codes deduction that i have applied. I have argued with them about why do i need to pay cancellation charges twice since i have cancelled directly from airlines and not from you and they just kept on saying its our policy we do it like that.
Worst experience.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

fraud company goomo.com don't believe showing lowest fare nothing such as
fraud company goomo.com don't believe showing lowest fare nothing such as
Never ever book tickets from this site...I have booked Airasia flight Trip ID F-FJOBJKUZM which got cancelled from there side and they told I’ll get 100% refund of RS 1798/- which they gave on 25th jan to GOOMO people.i called #Airasia on 1st feb after which they told they already refunded the amount of 1798/- to GOOMO. When I called to GOOMO customer care first they told they will refund 1398/-(Not the convenience fee of 400/-). Even if the cancellation was from #Airasia, then in an email they have mentioned they will refund 1198/-(200/- deducted for the discount which was there in website itself)

Now my question is if you received 100% amount on 25th jan then why you are not giving my money????why you are holding until I called.?????still they are not returning my amount.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint