Gorb — Order was cancelled and not informed

Address:	Mumbai City, Maharashtra, 400089
Website:	Gorb

We had ordered for lunch at around 12.30pm on 12.03.2017, order was placed successfully, payment was done and we were waiting for the food to arrive, . When it dint come by 2 pm also, we called up to find out and that's when they inform that the order got cancelled. How utterly irresponsible of them to not even inform the customer about the cancellation. Reason given is that there was issue with the address as shown in their system. Horrible service, highly insensitive approach, by far it's the worst experience. And the staff says on the phone that the money would be refunded, as if it's a big deal. We are going to the consumer Forum with the complaint.