Government of India — Harassment by Air India Personnel

Address:

South Andaman, Andaman and Nicobar Islands

Hi Team, I have a booking from Delhi to Port Blair on 9th March'15 on flight number AI9601. My PNR number is AIH5E4B. I have not been informed that this flight has been cancelled but during my enquiry at the Air India office I was told that this flight is cancelled. Even after repeated visits to the Air India office in Port Blair I am unable to get an alternate flight. There are seats available on alternate flights on 8th March but the staff says that this can be done only through Delhi. I really dont understand why it cant be booked from Port Blair and even after making me wait everyday in the office for 2 hours the authorities give the same response. My Port Blair to Delhi flight on 28 Feb'15 had also been canceled. This was a direct flight and I was suppose to reach Delhi on 28th Feb'15 in the afternoon. I had booked this flight paying a premium for t because I have a slip disc problem (and I am 55 years old) and cannot sit in flights for long but now the flight got cancelled and after a lot of reminders and visits I have been given a connecting flight via Kolkata wherein my wait time at the airport is 7 hours in between flights. I am really disappointed in the way things are being managed and in the way the Air India staff treats the customers. I would request you to acknowlege this email and provide an the Air India flight via Bhubaneshwar on 8th March '15 so that I can resume my office duties on the same day. There is also small request that the staff shouldn't harass people this way and provide immediate assistance as it creates a real bad picture of the airlines in the eyes of the customer. Regards, Subhash Chander [protected] MH12, Type 4, Marine Hill, Port Blair