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Grahakseva.com — non payment of dues to me

Madam/sir,

It took me some time to get back to you for which i express my regret. I am very much disappointed with the treatment that i have received from such a reputed organization like yours. Specially when you are carrying the name of 'tata', which symbolizes the dignity of a business. I had subscribed the above referred policy, in the year 2003. After paying premiums for 3 years, i could not continue the same. Last year (I. E.2018) i have found that the tenure of the said policy has already got matured. I had rang up your helpline-phone. The lady on the other side informed me that the policy is already over and i had not continued the samefor the full term, i ma entitled to receive rs.4, 376.27 only, on submission of my original policy to any of your branch in my nearby location. Accordingly i had gone to your branch at taratala road crossing, new alipore, i had visited your branch on a saturday and the person at the gate told me that all the official claims are to be lodged between monday-friday and within the time period of 10-30 to 03-30, in a week. I had visited the branch, once again, taking a leave from my office, the gentleman who had attended me also checked my details in his pc and told me that i am entitled to get a sum, same as mentioned above, on submission of my original policy along with the self-attested copies of my pan card, aadhaar card, one copy of my photograph and one cancelled cheque of my bank account, but this claim had to be lodged at either of your two offices at (1) mangoe lane or (2) howrah, near golabari. As my office was close to the howrah office i had visited your branch on 28/06/2019 and filled up forms as per the guidance from your official. Then the gentleman received all the documents (Original policy, pan-card-copy, aadhaar-card-copy, my photograph and a cancelled cheque of my account with oriental bank of commerce), and told me that my account would be credited with the proceeds within 10 working days.
On the non-receipt of fund i made an inquiry in your helpline and from there i was told thati am not entitled to receive any money against my said claim, which shocked me very much. An organization of 'tata; is engaged in deceiving practices is very hard for me to beleive. Then i wrote a mail to you and subsequently received a call in this regard which was also not very encouraging.
My question is that if i am not entitled to receive any money from the above referred policy, then why it was not told by any of your staff, till taking the possession of the original policy? Again a sum of rs.4, 376.27 is payable to me (While i had paid a total sum of more than rs15, 000/- as premiums), was told by all the officials whom i have come across,
I understand that it is a clear case of defrauding people to increase the volume of your business. I do hereby, once again ask to release my fund to my account within 7 days, else i shall be compelled to take the case to the appropriate authority to get the justice.

Yours faithfully

Urmilendra mukhopadhyay
Reminder-1

Dear sir,

You haven't replied/reacted yet. No money being received.

Urmilendra mukhopadhyay.
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Sir my HP Gas booking no 581530 dt 01.01.2020 and cash memo no1478599 is delivered SMS dt 03.01.2020 and also received subsidy SMS 04.01.20 but NOT Received refill on till date.
my complaints for m/s Agrawal general store dattawadi
Plz help .

Regards Pawan
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