[Resolved]  Great Eastern Appliances — AC Installation

Address:700106

I purchased an AC SAMSUNG from Great Eastern appliances Branch AB -17, Sector 1, Salt Lake City, Kolkata-700064. Before I made a decision on purchasing the sales person did not inform me that the installation of the AC will take more than seven days from the date of purchased. After I completed the purchasing formalities and payment I was told that the there will be delay in installation. The purchasing was done on 16th April its already 23rd the installation has not be done.I request your company to help me assist the installation of the AC. The invoice number is SL/SA/1617/00677.
My major problem is that I am not able to go to the store all the time since I have injury on my left leg, otherwise I would have gone to the store and requested them everyday, since I am kind of confined I feel very helpless. I live by myself and I do not have anybody to go to the store and ask for the help. The sales person keeps his cell phone turned off, so I am not in a position to communicate with the individual.
If Samsung customer service does not get cooperate with Great Eastern Appliances then it is ideal to discontinue the sale of their product.
I am in huge pain because of the heat, I also want to know whether is it possible to return back the appliance and get a refund. An appliance without installation is of no use to me.
I request you to please look into the matter and do the needful .
Thanks
Kasturi Banerjee
[protected]@yahoo.com
[protected]
Was this information helpful?
No (0)
Yes (0)
Apr 24, 2016
Complaint marked as Resolved 
Actually the AC installation got done within 24 hours before the company could respond to my complain. I thank Great Eastern Appliances, Salt Lake branch and Samsung customer service for taking the effort of installing the appliance. I would like to withdraw the complaint since my work is done and I have no issues to fight for. Thanks for the action by both the parties. But I have one suggestion for future customer. The sales person has to make the customer aware about the number of days the installation process would take before the customers makes decision for purchasing and making the payment.This will be a fair practice so that both the sides would not have problems in future dealings. Thanks Kasturi Banerjee
Great Eastern Appliances customer support has been notified about the posted complaint.
Complaint comments 

Comments

We are happy to have resolved the issue for you. Hope to serve you even better in future.

Monica Bhagat
Customer Relation Manager

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Great Eastern Appliances
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    518
    Pending
    0
    Resolved
    42
    Great Eastern Appliances Phone
    +91 33 2289 5388
    +91 33 2289 5389
    +91 33 2289 5390
    Great Eastern Appliances Address
    'Technocity', 15B, Sarat Bose Road, Kolkata, West Bengal, India - 700020
    View all Great Eastern Appliances contact information