| Address: | AB 17 SECTOR I SALT LAKE CITY, KOLKATA 700064, 700084 |
Dear sir / madam
I placed an order no. Slt /so1920/02238 dated 29/0619 for samsung rt 34r5538du /321 ltr. Payment was made by cheque on that day vide no. 856343. That was encashed on 03/07.
After several rounds of enquiries from my end, sales dealer mrs r khatun (Mob. [protected]) told that the refrigerator would be delivered on 06/07/19 after 14:30 hours.
At 18:14 hours i received a call from [protected]. The person told me that the refrigerator would be delivered on 07/07 between 20:30-21:00 hours. He further added that i should purchase a trolley, accessories worth rs. 1500/- which might be offered to me at a price of rs. 1200+ i categorically told him that it was not told at the time of purchase or before that when i visited the shop and i was not interested.
I waited but in vain. Refrigerator did not arrive.
Neither that person nor mrs khatun had the courtesy to intimate the customer about their inability to deliver the refrigerator on 06/07.
From morning 09;00 hours i tried to contact mrs. Ruksana or the person on [protected].
Around 13:15 hours i could contact mrs. Ruksana on her mobile. She told that she did not notice the address and their vehicles did not ply along that route. I was utterly surprised to listen it.
Then another person told that it would take a few more days for the refrigerator to be delivered (When their vehicle comes from warehouse).
It is needless to mention that i am being harassed.
The reason is obvious. My address is given below. Please ensure that the refrigerator is delivered by 10/07 after intimating me.
It will not be out of place to mention here that khosla electronics offered me a trolley without any price. When i purchased an air-conditioner (Carrie) a gift (An induction heater) was given by m/s great eastern.
I tis simply shocking this time.
Hope that you will take necessary action so that the image, good will that m/s great eastern have, do not get further tarnished and i am not compelled to give vent to my grievances in social media.
Thank you.
Regards,
Ps. Bhattacharjee
Address:
Block i flat 1e, sunny valley
Uttar purba fartabad, kolkata 700084
(Diagonally opposite to pepsi factory)
Was this information helpful?
Post your Comment