Great Eastern Appliances — invoice no dh/1819/sa/14946

Address:Kolkata, West Bengal, 700034

Really poor service and lack of ownership received from great eastern retail p ltd from their dalhousie outlet, having purchased 1 unit ac - make voltas 1.50 ton window. We issued a cheque and same was cleared on 18th august, firstly there was delay in installation until 25th aug when people came for installation. Surprisingly during the time of installation, it was found the machine received was damaged and could not be installed. Immediately we called them and mentioned that they would act and rectify this. Till date neither the air conditioner has been replaced nor the same has been rectified. We are having a retail outlet at behala and due to lack of ac machine our customers are facing great difficulty in coming to our store. Besides the price paid already to great eastern and they are enjoying the funds without service being provided. Who will bear the interest till date? This is really shocking as we are not getting a solution till now. Please look into this urgently and resolve the issue with interest amount to be paid to us
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Great Eastern Appliances customer support has been notified about the posted complaint.
Aug 28, 2018
Updated by Anamitra Bhattacharya
There is only phone calls made from Voltas India today, still no one has come yet to pick up the damaged Voltas AC and do the replacement.

Seems Great Eastern has shifted the call to Voltas and we are just being spectator. There is lot of mental agony since past few days as cheque cleared on 18th August ..still issue not been resloved

What is the next step of escalation then ?

Regards
Anamitra
Anish Enterprise
Complaint comments 

Comments

Dear Anamitra,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Am still waiting for the problem to be resolved

Why did this instance happen in the first place ? What checks did you all do after receiving my mails?

Your response in no where near to the issues i have mentioned in the mail

Regards
Anamitra
Anamitra Bhattacharya's [Complaint's author] reply, Aug 27, 2018
Please replace the damaged air conditioner with immediate effect. Why will we accept a damaged or broken item ?
A washing machine & a refrigerator Purchase on 15th August. Cheque cleaned on 17th August. Yet Product can not deliver.

Dear Anamitra,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
I bought a sony HTRT40 home theatre system at Arambagh Branch on 5th September 2018 but still today the product is not installed in my home... I requested them to install it as soon as possible but still now they don't solve my issue. Please improve your service otherwise it shoulb be a big problem of your business.

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    'Technocity', 15B, Sarat Bose Road, Kolkata, West Bengal, India - 700020
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