Great Holiday Club — regarding my flight booking

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi Team,

They booked my tickets to bali through melindo air. When i reached airport i found in the ticket they had my connecting flight with air aisa for which i required a transit visa which I was never informed abt by my agent, it was his basic duty. In order to compensate that I had to melindo air 50, 000 extra to book my connecting flight with them from KL to Bali. If their was allready a flight available from the same airlines then why was it not booked. How come air Asia came to picture out of now where. On top of that if that was the case why i was not informed in advance that i would require a transit visa. As it was mentioned nowhere in my ticket. I felt cheated and humiliated, whereas they told me that sir you can pay now and we will refund ur money. But now they are not ready to do so. I will take this up to consumer court and file a defamation case regarding this.