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Green Line Travels — made to travel 15km from the designated pickup point

My wife and i were not picked up at the pickup point mentioned in the sms. The driver made us to travel 15 km dangerously in the night to board the bus. This is a serious complaint as it caused physical and mental injury/harassment to us. I need a complete explanation and refund of rs.2000 ticket cost.

Sms received from the travels:
Dear passenger, bus journey details from adoni to bangalore on 13/10/2019 are pnr: 1941127, seat no: 14u, 15u, reporting time: 11:00 pm, boarding: adoni, address: near bus stand, bus no: 1652, driver name: greenline, mobile: [protected]
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Complaint Status


[Nov 10, 2019] Green Line Travels customer support has been notified about the posted complaint.
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    Green Line Travels
    Customer Care Service
    Customer satisfaction rating
    10%
    Complaints
    48
    Pending
    0
    Resolved
    5
    Green Line Travels Phone
    +91 98 4504 7994
    +91 80 4113 9854
    +91 80 4228 0104
    Green Line Travels Address
    Green Line Travels #32, Hotel Suprabatha Building,, Seshadri road, Aanadrao Circle, Bangalore, Karnataka, India - 560009
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