Grofers — complaint regarding money deduction from my account but order did not placed

 
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B.92, street no.10, shashi garden, mayur vihar, phase 1, Delhi 110091., Delhi, Delhi, India
 Chetan kumar Prasad on Jul 12, 2019
Sir/Madam,

I have ordered some products on 18 june 2019 worth of Rs. 1841, the money has been deducted from my account, but order didnt place.
After quring on e-chat option with grofers, they told me that your money will be credited within seven days but the money has not been credited till date. After querying again with grofers, now they are saying that we have not received any money from me..
So please help me to get my money, sir

Thanking you in anticipation.
Yours Faithfully.

Chetan kr prasad
Mob [protected]
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    Grofers - complaint regarding money deduction from my account but order did not placed