[Resolved]  Grofers — Money deducted but order did not place.

Address:Gurgaon, Haryana
Website:Grofers app.

Sir/Madam,
Today I ordered goods from Grofers App and chose to pay with Paytm Wallet.
So I added Rs.1253 in my Paytm Wallet. But when I entered the 'Pay and Place Order' option it shows transaction failed. But money was also deducted and my order did not place. So I lost my money.
I request you to take necessary actions and help me with this regard as Rs. 1253 is not small amount.
Thanking you in anticipation.
Yours Faithfully.
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Oct 25, 2016
Complaint marked as Resolved 
They send their phone number and e-mail id. I called them and they resolved my query by placing my order. Thank you very much for your great effort.
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I am a regular buyer of groffers for few orders it worked satisfactorily but now this time i chose paytm as payment method and money 541 has been deducted but no such transactions showing on grofers and paytm is showing money deducted for your order placed on grofers

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