Grofers — Order delivered in system but not physically

Address:Hyderabad

Order delivered in system not physically, i dont understand what kind of system is running by such kind of companies, no direct no for customer care, support chatting is useless because of not appropriate options
govt or some other controlling agencies should take care about the way of working of grofers
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    Grofers Address
    Plot 64H, Sector 18, Gurugram, Haryana, India - 122001
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