Grofers — order delivery

Address:

Pune, Maharashtra, 411043

I had placed and order in grofers.com mobile app. Its order id gr[protected] is and it is not yet delivered. This order was placed on 4 apr 2018 and more than 3 times it has been reschedule without prior approval. It is showing now the order will be delivered on 16 apr 2018. What service grofers is providing, to deliver the vegetable it is taking more than 12 days.