Grofers — order not delivered & his app showing order is delivered

Address:	Plot No-G4, street-8 , Bala ji enclave govind puram, Ghaziabad,, Ghaziabad, Uttar Pradesh, 201013
Website:	grofers.com

Dear sir / madam,

I am writing to you to raise an issue about: food & groceries

The issue that i have experienced was: as per app my order is delivered but still i am not receive my order
I raised the issue to customer care support he given another time line but his timeline also crossed and order not delivered

It occurred on: 2/01/2020

I need this order free of cost (Return my amount) and penalty to delivery boys

Why he shared wrong information order is delivered???
Why shared 2nd time line if you can not delivered my order on time??
Due to this today i was not done breakfast
I late reached my office due to your 2nd timeline

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sachin tyagi

Order number: ord[protected]
Registered email address: [protected]@gmail.com
Registered phone-[protected]

Plot no-g4, street-8, bala ji enclave govind puram, ghaziabad,
Ghaziabad
201013