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Grofers — order not delivered on time and on cancellation money was deducted

Address:278/355 b.h.s allahapur allahabad, Allahabad, Uttar Pradesh, 211006
Website:Your Grofers order ORD061326962 has been accepted by Grofers partner & will be delivered by 28-D

Order no. Ord[protected] placed on 17.12.19 scheduled delivery was 22.12.19 cancelled on 23.12.19 when order was nt delivered on time. Company charged sum of rs 293/- for cancellation. After doing many complaints yet nt refunded the money. Why so nt my fault?
If company is nt able to deliver kitchen items on time do i have 2 wait for again 7 days to get it
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Dear Sir,
TODAY on 15th November 2019 i placed an order amounting Rs. 939 using Phonepe. My amount deducted but order didn't placed. Trying to connect with them but they are not responding. Kindly take proper action.
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