GTPL Broadband — Charged money without providing services

Address:

2nd floor,sahajanand Shopping centre, opp Swaminarayan Mandir, Shahibaug, Ahmedabad 380 004

We paid an agent (Hardik Patel agent[protected] rupees for broadband services, on the 30/10/20. He promised connection the same day within a few hours. A few days later the installers called and informed us that they could not give us a connection as they did not have permission. We requested a refund that week from him, but since then we have heard nothing and he does not answer our calls. We have tried numerous times to get our money back but nobody is helpful at GTPL .

Eventually today(26/11/20) we phoned again and have now been told to write an email for our refund to their customer services!!! Why did they not ask us to do this immediately?

We hope that after our email to customer support we will have some action as to our refund but we are not hopeful!!