GTPL — internet not working since week. and nobody doing anything about it.

Address:380001

On 31st july 2019 my internet stoped working. I raised complaint from gtpl app ticket no:3274730. After getting same answer for 2 days on phone that my issue will resolve in 24 hours. On 3rd july they told me my ticket has been closed. My internet was still not working. How can they close the ticket without even solving the problem? On the same day i again raised the complaint ticket no: 3302191. I called them twice a day once in morning where they tell me my issue will resolve same day. Once in evening where they tell me my issue will resolve tomorrow. After being fed up when i demanded to talk with senior executive they disconnected my phone. I called again there was a different guy i asked him to give the phone to senior executive. And also said please don't cut my phone. He said he will not. And then he put me on hold for 15 minutes and disconnected. I have phone recording of all the communication. Worst service ever. Please take some action against them or guide me to legal procedures
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Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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    Hathway / Gujarat Telelink [GTPL] Phone
    +91 79 2657 7555
    +91 79 2562 6476
    Hathway / Gujarat Telelink [GTPL] Address
    C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug, Ahmedabad, Gujarat, India - 380004
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