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Hathway / Gujarat Telelink [GTPL]

GTPL — technical issue

Address:380007

Gtpl continuously closing the generated ticket regarding issue without giving solution!! Though i have plan of 60mbps i m not even getting the speed of 1 mbps!! Cable line is clear so there is no ping drop but there is so much delay which has to be 1ms!! Please help me and provide me the solution asap.
Refer to the attached images (Dated from 21/03/2020 and 26/03/2020)
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I want my refund back due to lockdown they are not able to install so plz refund my money

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    Hathway / Gujarat Telelink [GTPL] Phone
    +91 79 2657 7555
    +91 79 2562 6476
    Hathway / Gujarat Telelink [GTPL] Address
    C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug, Ahmedabad, Gujarat, India - 380004
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