Gujarat State Road Transport Corporation [Gsrtc] — Bus cancelled - online booking - no update for 2 hours

Address:	390007
Website:	www.gsrtc.in

Dear Officer, I am CS Hemant Kothari, Vadodara. I had booked a bus ticket for Himmatnagar to Pune for 16-May-2017, boarding at Vadodara at 8.25PM. Booking was done online. {PNR- G15506922}. There was no update on mobile if the bus is late, cancelled, route changed, nor any officer at vadoara was able to reply what should I do. When you have email and SMS, cant you atleast send SMS.
1. Details (email & Phone number) you collect for online booking are for usage, not for fun.
2. The people in system need to understand the pain of common man. From 7.40 PM till 10.30 PM I was standing, waiting for bus. Despite several requests the staff at inquiry counter was not able to provide any information.
3. Have you ever checked if the announcements they make are audible? I doubt. The screens for updates are not working or are not visible when a person sits. Nor is the bus board From -To details visible from distance.
4. Can you not have sms updates of the buses when they are scheduled to arrive and mainly to update that it has left an important bus station?
5. Please grant immediate refund of amount paid for booking (including transaction charges) and also pay me Rs. 5000/- (five Thousand) for the mental harassment it has caused due to deficiency in services as per Consumer Protection Act.
Private buses are earning around Rs. 1500 to Rs. 5000 on same route and State Transport system is in the mess. Atleast during the season you should gear up and make the best of the opportunity.